• Students preparing to take the CCNP Collaboration certification
• Network administrators
• Network engineers
• Systems engineers

• Describe the Cisco Collaboration solutions architecture
• Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H323, Media Gateway Control Protocol (MGCP), and Skinny Client Control Protocol (SCCP)
• Integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication
• Implement Cisco Unified Communications Manager provisioning features
• Describe the different codecs and how they are used to transform analogue voice into digital streams
• Describe a dial plan, and explain call routing in Cisco Unified Communications Manager
• Implement Public Switched Telephone Network (PSTN) access using MGCP gateways
• Implement a Cisco gateway for PSTN access
• Configure calling privileges in Cisco Unified Communications Manager
• Implement toll fraud prevention
• Implement globalized call routing within a Cisco Unified Communications Manager cluster
• Implement and troubleshoot media resources in Cisco Unified Communications Manager
• Describe Cisco Instant Messaging and Presence, including call flows and protocols
• Describe and configure endpoints and commonly required features
• Configure and troubleshoot Cisco Unity Connection integration
• Configure and troubleshoot Cisco Unity Connection call handlers
• Describe how Mobile Remote Access (MRA) is used to allow endpoints to work from outside the company
• Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
• Define QoS and its models
• Implement classification and marking
• Configure classification and marking options on Cisco Catalyst switches

Course Outline:

• Describing the Cisco Collaboration Solutions Architecture
• Exploring Call Signaling over IP Networks Bullet
• Integrating Cisco Unified Communications Manager LDAP
• Implementing Cisco Unified Communications Manager Provisioning Features
• Exploring Codecs
• Describing Dial Plans and Endpoint Addressing
• Implementing MGCP Gateways
• Implementing Voice Gateways
• Configuring Calling Privileges in Cisco Unified Communications Manager
• Implementing Toll Fraud Prevention
• Implementing Globalized Call Routing
• Describing Cisco Instant Messaging and Presence
• Enabling Cisco Jabber®
• Configuring Cisco Unity Connection Integration
• Analyzing Quality Issues in Converged Networks
• Defining QoS and QoS Models
• Implementing Classification and Marking
• Configuring Classification and Marking on Cisco Catalyst Switches

Lab Outline:

• Using Certificates
• Configure IP Network Protocols
• Configure and Troubleshoot Collaboration Endpoints
• Troubleshoot Calling Issues
• Configure and Troubleshoot LDAP Integration in Cisco Unified Communications Manager
• Deploy an IP Phone Through Auto and Manual Registration
• Configure Self-Provisioning
• Configure Batch Provisioning
• Explore the Cisco VoIP Bandwidth Calculator
• Configure Regions and Locations
• Implement Endpoint Addressing and Call Routing
• Implement PSTN Calling Using MGCP Gateways
• Configure and Troubleshoot Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI)
• Examine Cisco IOS Gateway Inbound and Outbound Dial-Peer Functions
• Implement and Troubleshoot Digit Manipulation on a Cisco IOS Gateway
• Configure Calling Privileges
• Implement Toll Fraud Prevention on Cisco Unified Communications Manager (CUCM)
• Implement Globalized Call Routing
• Deploy an On-Premise Cisco Jabber Client for Windows
• Examine the Integration between Unity Connection and CUCM
• Manage Unity Connection Users
• Enterprise Application Integration (EAI): Configure QoS