Course Overview:
Learn to map your business processes easily and efficiently using the industry standard - BPMN which stands for Business Process Modeling Notation from the Object Management Group (OMG). You will learn the best practices in process mapping using the latest industry standards (BPMN) so that both the business and IT stakeholders will be able to understand the models and map processes consistently through-out your organization.
Course Description:
Audience profile
Project Managers, Business Analysts, Business and IT stakeholders working with analysts.
At course completion
After completing this course, students will be able to:
- Provide a solid foundation for applying business process modeling principles and best practices
- Demonstrate how to solve practical business problems using Business Process Diagrams (BPDs)
Course Outline
Section 1: Introduction and Definition
- What is Business Process Modeling?
- Impact of Business Process Changes
- Benefits of Business Process Modelling
- Business Process Methods
- Challenges with Process Modeling
- Role and responsibilities – Underlying competencies
- Exercise: Describe a current process that you are using
Section 2: Basics - An Overview of Governance
- An overview of governance
- Key governance questions to ask
- What happens if you don’t have effective governance?
- Typical Project cycle
- Importance of Requirements Communication
- Technique: RACI Matrix
- Exercise: Use a RACI matrix to capture roles and responsibilities
Section 3: Phases - Mapping the Business Problem
- Business Analysis Process
- Why do we model processes?
- Phases of Process Management.
- What is wrong with our process models?
- Go from Vision to Deliverable
- Define a strategic outcomes map
- Define a Business model and relevant processes
- Technique: Business Model Canvas
- Exercise: Use the Business Model to capture key processes
Section 4: Process Monitoring and Documentation - Modeling simple structures
- Review: Why use Business Process Modelling?
- When do you use Business Process Modelling?
- What are simple Business Process Modelling structures?
- BPMN 2.0 Cheat sheet – Describe the elements of Business Process Modelling
- AS-IS vs. TO-BE Modelling
- Exercise: Create an AS-IS process diagram
- Exercise: Create an TO-BE process diagram
Section 5: Targets and Figures - Modeling complex structures
- It is important to follow up a critical approach to Business Process Modelling
- What are complex Business Process Modelling structures?
- When to use complex Business Process Modelling structures
- Principles of the Modelling procedure
- Exercise: Update your AS-IS diagram using the new components
- Exercise: Update your TO-BE diagram using the new components
Section 6: The BPM Lifecycle - Analyzing process models
- Identifying poor process models
- Creating process models that everyone can understand
- Identify criteria for a well-defined process
- Review: What can go wrong
- What makes Business Process Modelling work
- Exercise: Group Discussion – Give examples of poor process models that you have seen in the past
Section 7: Implementation - Process mapping versus process Modeling
- Determine when to create a process map
- Determine when to create a process model
- Asking the four “Ares”
- Review: Business Process Mapping
- Exercise: Group Discussion – What are the next steps to successfully implementation
Section 8: Additional resources
- More useful links
- Business Process Modelling free editors
- BA Resources
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